Our Commitment to Security
At ZeroBounce AI, security is not an afterthought—it's built into every aspect of our platform. We employ industry-leading security practices to protect your data and ensure the integrity of our AI-powered email verification services.
Data Encryption
In Transit
- TLS 1.3: All data transmitted between your browser and our servers is encrypted using TLS 1.3
- HTTPS Only: We enforce HTTPS across all our services
- Certificate Pinning: Additional protection against man-in-the-middle attacks
At Rest
- AES-256 Encryption: All stored data is encrypted using AES-256
- Encrypted Backups: All backups are encrypted and stored securely
- Key Management: Encryption keys are rotated regularly and stored in secure vaults
Infrastructure Security
- Cloud Infrastructure: Hosted on enterprise-grade cloud providers with SOC 2 Type II certification
- Network Isolation: Services are isolated in private networks with strict firewall rules
- DDoS Protection: Advanced DDoS mitigation and rate limiting
- Intrusion Detection: 24/7 monitoring for suspicious activity
- Regular Patching: Automated security updates and patch management
Application Security
Secure Development
- Code Reviews: All code is peer-reviewed before deployment
- Static Analysis: Automated security scanning of codebase
- Dependency Scanning: Regular checks for vulnerable dependencies
- Penetration Testing: Annual third-party security audits
Authentication & Authorization
- Password Requirements: Minimum 12 characters with complexity requirements
- Password Hashing: bcrypt with high cost factor
- Two-Factor Authentication: Optional 2FA via authenticator apps
- Session Management: Secure session tokens with automatic expiration
- API Keys: Encrypted API keys with rate limiting
Data Protection
Data Minimization
- We only collect data necessary for service delivery
- Email addresses are processed temporarily and not stored permanently
- Personal data is anonymized where possible
Data Retention
- Verification Data: Not stored permanently
- Account Data: Retained while account is active + 90 days
- Audit Logs: Retained for 12 months
- Billing Records: Retained for 7 years (legal requirement)
Data Deletion
- Secure deletion of data upon account termination
- Multi-pass overwriting of sensitive data
- Backup purging within 90 days of deletion request
Access Controls
- Principle of Least Privilege: Employees have access only to data necessary for their role
- Role-Based Access: Granular permissions based on job function
- Multi-Factor Authentication: Required for all employee accounts
- Access Logging: All data access is logged and monitored
- Regular Reviews: Quarterly access audits and permission reviews
Incident Response
Detection & Monitoring
- 24/7 security monitoring and alerting
- Automated anomaly detection
- Real-time threat intelligence integration
Response Plan
- Immediate Response: Security team alerted within minutes
- Containment: Affected systems isolated to prevent spread
- Investigation: Root cause analysis and impact assessment
- Notification: Affected users notified within 72 hours
- Remediation: Vulnerabilities patched and systems restored
- Post-Mortem: Lessons learned and preventive measures implemented
Compliance & Certifications
- GDPR: Full compliance with EU data protection regulations
- CCPA: California Consumer Privacy Act compliance
- SOC 2 Type II: In progress (expected Q3 2026)
- ISO 27001: Information security management certification (planned)
- PCI DSS: Payment Card Industry compliance via Stripe
Employee Security
- Background Checks: All employees undergo background verification
- Security Training: Mandatory security awareness training
- Confidentiality Agreements: All employees sign NDAs
- Device Security: Company devices with full-disk encryption and MDM
- Remote Work Security: VPN required for remote access
Third-Party Security
- Vendor Assessment: Security review of all third-party services
- Data Processing Agreements: DPAs with all data processors
- Limited Access: Third parties have minimal access to customer data
- Regular Audits: Ongoing monitoring of vendor security practices
Vulnerability Disclosure
We welcome responsible disclosure of security vulnerabilities. If you discover a security issue, please report it to:
We commit to:
- Acknowledge receipt within 24 hours
- Provide regular updates on remediation progress
- Credit researchers (with permission) in our security hall of fame
- Not pursue legal action against good-faith security researchers
Security Best Practices for Users
Help us keep your account secure:
- Use Strong Passwords: At least 12 characters with mixed case, numbers, and symbols
- Enable 2FA: Add an extra layer of security to your account
- Rotate API Keys: Change API keys regularly and after employee turnover
- Monitor Activity: Review your account activity logs regularly
- Report Suspicious Activity: Contact us immediately if you notice anything unusual
- Keep Software Updated: Use the latest browser and operating system versions
Questions?
For security-related inquiries, contact: